Describe what you observe.
Record when the issue started, what the pump or control does, and any displayed fault code. Include any recent change in water demand, supply or equipment.
Report observations separately from a suspected cause.
After-sales & service requests
Help with an existing
pump or control
Tell us what equipment you have and what has changed. A model, a short description and the operating conditions give a support discussion a useful starting point.
Prepare a support briefBring the equipment reference.
Provide the pump, motor or controller model, existing part marking and order reference if available. Include quantity for a replacement request.
Find a service partA useful service record
Six things to put
in the first message.
Equipment
Model and available nameplate details.
Order
Order or delivery reference, if purchased previously.
Conditions
Water source, duty and available power supply.
Observation
What happens, when it started and any displayed code.
Changes
What changed before the issue, if anything.
Request
Help identifying the issue, a part, or required documents.
What happens next
Establish the equipment
and agreed scope.
A support request does not by itself approve a warranty claim or a replacement. Warranty and service terms are those agreed for the relevant order.
Please include your original order reference if available so our team can follow up.
Can I include photographs or documents?
Yes. Email photos and documents to sales@qddpumps.com, or attach them to the online enquiry when available.
What if I do not know the model?
Record the visible equipment markings and describe the installation. Mark the model as unknown instead of selecting a similar-looking model.
Should I order a part immediately?
First identify the equipment, relevant version and the proposed part. An operating symptom alone does not establish which replacement is needed.
Your next step
Start with the details you have.
Use the service record or write a short account in the enquiry form. Include the model and previous order reference when available.