Keep the motor details with it.
Include the existing drive or panel model, displayed fault information and the connected motor.
PM drive requirementsModel-specific replacements
Find the right service part
for your pump
Start with the exact pump, motor or controller model. A part number and a photograph help, but the version and interfaces also need to match before a replacement is proposed.
Prepare a service part requestIdentify before replacing
Keep the parent model
with the part reference.
For a previous purchase, include the order reference. For equipment already on site, write down the available nameplate and part markings without guessing a missing number.
Download Excel form- 01
Identify the equipment
Pump, motor or controller model; serial number or revision if available.
- 02
Identify the part
Existing marking, connection, dimensions and the equipment it belongs to.
- 03
Explain the reason
Describe the symptom or reason for replacement and any known changes.
- 04
Confirm the proposed replacement
Review the part reference, version, interfaces, quantity and agreed supply terms.
Three common request types
Which item needs attention?
Record the signal and connection.
Identify the sensor and the controller input. Include any existing part marking and cable information.
Sensing requirementsUse a model-specific reference.
Include the pump model and any existing parts list or drawing reference. A replacement needs to match the relevant version.
Prepare an identification briefNot sure which part
is causing the problem?
Start with an operating issue report. Describing what happened is more useful than ordering a part based only on a suspected cause.
A label, a clear photo and a few words about the problem can help us identify the next step. You can email photos directly to our team for review, or use the online form when available.
Prepare a support requestHydraulic wear parts
Match the drawing.
Then match the part.
Ask about these part groups where the actual pump design provides them. Availability and separate replacement depend on the model, version and service documentation.
| Part group | Identification needed |
|---|---|
| Impellers and diffusers | Full model, stage assembly, drawing item number, material and revision. |
| Seals and O-rings | Equipment and drawing reference, dimensions and material—not only a similar appearance. |
| Shaft and bushing components | Exact assembly, dimensions, mating components and version. |
| Motor or control components | Original service reference and documented procedure. A PM motor does not use a generic AC starting-capacitor kit. |
Keep the repair model-specific
Similar 100GSP and 150GSP exteriors do not establish interchangeable internal parts. Internal motor or control work needs the relevant manufacturer procedure and qualified service support.
Download the service-parts request formA little help goes a long way
Not sure which detail matters?
A short description, an existing model or a photo gives us a starting point. Our team can help with the next questions.
Your next step
Send the identification details together.
Use the service record to keep the parent model, part information, symptoms and quantity in one place.